Frequently Asked Questions
Q: Why should I choose The High Tea Company?
A: The High Tea Company is Australia’s leading high tea catering provider, offering premium high tea catering services in Sydney, Melbourne, Perth, Brisbane and Adelaide. We specialise in providing the most beautiful and elegant high tea crockery selections with a range of exquisite menus to choose from.
If you are looking for the most elegant and exquisite High Tea in Sydney, Melbourne, Brisbane, Perth and Adelaide then look no further than The High Tea Company, as we are Australia’s premier High Tea provider.
Q: What exactly is included in your catered packages?
A: Our catered packages include the beautiful crockery, your menu of choice (as selected by you in your booking form), delivery on the day of your event, set-up of the crockery and collection of the crockery at a convenient time and day after your event. We can collect on the same day or within a few days – whatever works best for you.
Q: Do we have to wash the crockery after our event?
A: Yes, you do have to wash the crockery and pack it in the storage tubs that we leave for you. You do have the option however of having us wash the crockery for you, by selecting washing up as an optional extra on your booking form. The cost of this will depend on how many guests you have booked crockery for and the price will be set out in the booking form.
Q: How do I make a booking?
A: We prefer our clients to make bookings online – simply click on the “Booking Form” icon on the right hand side of our home page. We are also happy to take bookings over the phone (call us on 1300 TEA CUP or on 0423 308 830). A $200 deposit is required to secure your booking. You will need to provide us with your final guest numbers 10 days before your event, and that is when your final payment and security bond will be due.
Q: Do I have to pay a Security Bond?
A: Yes. A Security Bond is required for all events and is due 10 days prior to your event.
The Security Bond is $200 for all Standard Crockery packages and Standard Crockery hire and $400 for all Premium Crockery Packages (High Tea Indulgence) and Premium Crockery Hire. The security bond will be refunded, once all items are returned and our staff check the items for any breakages or damages. In the unlikely event that a breakage or damage occurs we will withhold the amount owing for those breakages or damages, and only the balance will be refunded to you
Q: How long do I have the crockery for?
A: Whether you have booked a catered high tea or a crockery hire package, our hire periods are flexible depending on when you can take delivery or collect the crockery. Generally, we like to deliver the crockery to our clients a couple of days before their events to give them time to get organised and set up! We generally collect the crockery within a couple of days to give our clients a chance to do the washing up and repack the crockery in the storage tubs that we leave behind. Of course, if you need the crockery collected on the same day as your event, this can also be arranged.
Q: How many teapots, milk jugs, sugar bowls and tiered stands etc are included in your packages?
A: We understand that every event is different so we do not limit the number of each item – we like to ensure that you have enough for your exact set up. In your booking form you will let us know whether you are having a buffet style set up or individual table settings and we make sure you have enough for your set up. If you have particular requirements, just drop us an email to email@example.com and we will do our very best to accommodate your request.
Q: I would like to book a package but I don’t know how many guests we will have until closer to the date.
A: We understand that you will need time to get your RSVPS in. When you make a booking you are only required to give us your approximate numbers and you don’t need to give us your final guest numbers until 10 days before your event.
Q: Do I have to pay delivery fees?
A: We deliver your high tea catered event free of charge up to 20 kilometres radius from the CBD (Melbourne, Brisbane, Perth, Adelaide) and Sydney Airport (Sydney), delivery fees are applicable for events located outside of the 20km radius.
Delivery fees are applicable for Crockery Hire events, or free pick up and return is available.
* Free delivery for catered events within a 20km radius from the CBD (Melbourne, Brisbane, Perth, Adelaide) and Sydney Airport (Sydney).
* $45 each way for Crockery Hire events within 20km radius from the CBD (Melbourne, Brisbane, Perth, Adelaide) and Sydney Airport (Sydney).
* $1.50/km for events outside the 20km radius.
* $3/km for events hiring tables and chairs.
* Plus tolls.
NB: We use Google maps as our reference to determine distance.
Free pick up and return is available:
* Sydney – Brighton-Le-Sands
* Melbourne – Lilydale
* Brisbane – Mitchelton
* Perth – Merriwa
* Adelaide – Greenwith
Q: Do I need to pay parking fees for the delivery?
A: Parking and access to the venue needs to be supplied by the client. If you are unable to supply parking to THTC staff, then we may have no choice but to use a pay parking station and will need to pass the parking costs to you.
Q: How do I pay the parking and delivery fees if applicable?
A: Parking & Delivery fees will be added to your invoice or can be taken from your Security Bond.
Q: What if some of my guests drop out?
A: It is not uncommon that a guest may drop out. You are welcome to adjust your guest numbers up to 10 days prior to the event at the latest.
Q: What if our number of guests fall below the minimum guests for a High Tea function?
A: If the number falls below our minimum required guests, you will be asked to pay the minimum amount applicable to the package you have selected.
Q: Do I have to pay for damaged or missing items?
A: In the unlikely event that a damage occurs or an item goes missing, the following charges will apply and will be taken from your Security Bond:
* Tea cup, saucer, side plate, spoon, champagne glass = $10 per piece;
* Milk jug, sugar bowl = $15 per piece;
* Tea pots, tiered stands, serving platters, tearacks = $40 per piece;
* Tables, chairs, linen and other items = replacement cost.
Q: Am I able to cancel my event?
A: Cancellations prior to 7 days before the date of your function will incur a $200 cancellation fee.
Cancellations between 4 and 7 days prior to the date of your function will incur a 50% cancellation fee. Cancellations on the day of, or within the 3 days before your function will incur a 100% cancellation fee.
Cancellation fees are charged to the credit card number provided as security in the booking confirmation form.
In the event of an emergency, and at our discretion, we may allow you to change your date.
Q: Is there anything I need to supply for catered events?
A: For catered events THTC supply our gorgeous crockery, exquisite catering and sugar, but it is the clients responsibility to supply their preferred milk choice and quantity.
Q: Which payment methods do you accept?
A: We currently accept EFT, Visa and MasterCard. If paying via EFT please provide your bank account details so that we can refund your Security Bond after your event.